Privacy Policy

At Recovera, protecting your privacy and maintaining the confidentiality of your personal information is central to our business. This Privacy Policy outlines how we collect, use, and protect the data of individuals and institutions who engage our cryptocurrency recovery and financial investigation services.

Commitment to Privacy

Recovera operates under strict confidentiality and international data protection standards. We handle all client information in accordance with applicable privacy and financial compliance laws across the regions in which we operate, including the United Arab Emirates, Canada, and the European Union.

We apply the same level of care and diligence to your personal data as we do to all investigative and financial operations entrusted to us.

Information We Collect

We collect only the information necessary to provide our services and meet our regulatory obligations. This may include:

• Identification details such as name, email, phone number, and country of residence.
• Transactional or wallet information relevant to your recovery case.
• Correspondence and case-related documentation shared during engagement.
• Technical information such as browser type, IP address, and access times for site functionality and security.

We do not collect personal data unrelated to our services, nor do we sell or rent information to third parties.

Purpose of Data Use

Your information is used solely for legitimate operational, legal, and compliance purposes, including:

• Conducting identity verification and case assessments.
• Managing communications and providing case progress updates.
• Executing recovery procedures with banks, exchanges, and regulatory authorities.
• Meeting obligations under anti-money laundering and fraud prevention frameworks.
• Enhancing service quality and maintaining operational integrity.

All data is processed in accordance with the principles of fairness, transparency, and lawful purpose.

Data Protection and Security

Recovera implements comprehensive security measures to protect all client data from unauthorized access, disclosure, or misuse.

• All communications and data transfers are encrypted.
• Access to client files is restricted to authorized personnel under confidentiality obligations.
• Data storage systems are monitored, audited, and regularly reviewed for compliance with global data protection standards.

Disclosure of Information

Recovera does not disclose client information except where it is necessary to fulfill contractual obligations or required by law. Information may be shared, under confidentiality, with:

• Regulated financial institutions assisting with chargeback or recall processes.
• Legal or compliance professionals supporting cross-border recovery.
• Law enforcement or regulatory agencies when mandated by applicable legislation.

Every third party engaged by Recovera is bound by equivalent privacy and data security obligations.

Data Retention

Client information is retained only for as long as necessary to complete the recovery process or as required by law and regulatory authorities. Once the retention period ends, data is securely deleted or anonymized in accordance with recognized industry standards.

Client Rights

Recovera respects your rights to privacy and data protection. You may:

• Request access to your personal information.
• Seek correction of inaccurate or incomplete data.
• Request deletion or restriction of processing once your case is closed.
• Withdraw consent where applicable.

Requests may be directed to info@recovera.com, and our compliance team will review and respond promptly.

International Data Transfers

As a global investigations firm, Recovera may transfer data securely between its regional offices. All transfers comply with applicable data protection frameworks, ensuring that personal information remains protected regardless of location.

Policy Revisions

Recovera may update this Privacy Policy to reflect regulatory changes or enhancements to our security practices. Any modifications will be published on this page to ensure transparency and continued compliance.